Download: Parent Expectations

by | Jun 28, 2023 | Housekeeping, Professionalism

We recommend that your first session with a new client start with a brief meeting with the parent(s), preferably with your student there too. Take a few minutes to introduce yourself and ask about their reasons for bringin in a coach and their hoped-for outcome.  As a...

Cancellation Guidance

by | Oct 13, 2022 | Housekeeping

Here are our thoughts on cancellations: We are customer-centric and prefer to never charge a client for cancellation We realize children get sick or occasionally there are last minute sports practices; if the client gives us as much notice as possible, we prefer not...

Policy on “Meet and Greet” sessions

by | Jul 28, 2022 | Housekeeping

Parents occasionally ask their new coach to meet for coffee or have a brief meeting with the child “to see if it’s a good fit.” This is understandable but the problem is that the parent does not expect to pay for this. We do not believe it is fair to ask you, our...

Reporting your Hours

by | Jun 24, 2021 | Housekeeping

When to Report your Hours We process payments on the 1st and 15th of each month. While it is an excellent practice to enter hours immediately following a session, they must be submitted by midnight on the last day of the month and by midnight on the 14th in order for...