Download: Parent Expectations

We recommend that your first session with a new client start with a brief meeting with the parent(s), preferably with your student there too. Take a few minutes to introduce yourself and ask about their reasons for bringin in a coach and their hoped-for outcome.  As a...

Cancellation Guidance

Here are our thoughts on cancellations: We are customer-centric and prefer to never charge a client for cancellation We realize children get sick or occasionally there are last minute sports practices; if the client gives us as much notice as possible, we prefer not...

Policy on “Meet and Greet” sessions

Parents occasionally ask their new coach to meet for coffee or have a brief meeting with the child “to see if it’s a good fit.” This is understandable but the problem is that the parent does not expect to pay for this. We do not believe it is fair to ask you, our...